Frequently Asked Questions
PRICING & PAYMENTS
How do you determine your pricing?
Every home is different, so we provide personalized quotes rather than one-size-fits-all pricing. Your quote is based on factors such as the size of your home, its current condition, the type of cleaning requested, the amount of cleaning needed, and any selected add-on services. We may ask for current photos of the areas being cleaned so we can provide the most accurate quote possible.
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All cleaning services have a $100 service minimum.
Do you offer free quotes?
Yes, we provide complimentary, no-obligation quotes for all our residential cleaning services. Simply reach out to us with your home details to get started.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and digital payments. Payment is processed the day of the service.
Is there a minimum service fee?
Yes, there is a $100 minimum charge per service. This allows us to dedicate the time and resources necessary to provide the thorough, high-quality Klean Spaces experience we are known for.
Booking & Service Area
What areas do you currently serve?
We proudly serve residential clients throughout New Bedford and the surrounding South Coast, Massachusetts communities. If you're unsure if we cover your area, please reach out with your zip code.
How far in advance should I book my cleaning?
We recommend booking at least 1-2 weeks in advance to secure your preferred date and time. However, last-minute openings occasionally become available, so feel free to reach out.
Can I request a recurring cleaning schedule?
Yes! We offer weekly, bi-weekly, and monthly recurring cleaning services. Subscribing to a recurring plan ensures a consistently Klean space and often comes with reduced per-service rates.
What happens if I need to reschedule?
We understand that life happens. We require 48-hour notice for any rescheduling or cancellations. Cancellations within less than 48 hours may be subject to a fee to compensate for the blocked time.
POLICIES & PETS
Do you clean homes with pets?
We love pets! For the safety of our team and the comfort of your furry friends, we kindly ask that pets be secured or in a separate area while we clean if they are prone to anxiety around new people or vacuum noises.
What is your cancellation policy?
We require at least 48 hours' notice for cancellations or rescheduling. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee to compensate our cleaners for their reserved time.
What are the benefits of recurring services?
Recurring clients enjoy consistent scheduling, discounted rates, and a home that stays perpetually klean. It allows us to get to know your space and preferences for a truly personalized clean every time.
Add-On Services
Can I add interior window cleaning to my booking?
Absolutely! We offer interior window cleaning as an add-on service. This includes cleaning the glass, sills, and tracks for a streak-free finish throughout your home.
Do you clean inside appliances like ovens and fridges?
Yes, we do. Interior oven and refrigerator cleanings are popular add-ons that ensure your kitchen is clinical-clean inside and out. Simply select them when booking.
Can I request a specialized deep clean for my cabinets?
We provide deep cleaning for interior cabinets and drawers as an add-on. This is ideal for move-in/out services or a seasonal thorough refresh of your kitchen and bathrooms.